Petit Palace Arenal

Great location, really central, lots of shops and restaurants close by and lots to see and do within easy walking distance. Nice that road was pedestrianised so no traffic. We stayed a week, and were given a quieter room (with no view), but were given the choice when we arrived to have a room overlooking the street if we had wished to change it, which seemed fair enough. (pros and cons were explained by very helpful staff). Reception was staffed 24 hrs, and all the staff were friendly, pleasant and helpful. Comfortable room/bed, very effective air con, great shower, room cleaned to a high standard every day. Can’t comment on the breakfast as never had it. Very close to both Sol and Opera metro which was very convenient. We would definitely want to stay here again if we return to Madrid.

Great location, close to the major tourist areas. Very nice and helpful staff. Our rooms were exceptionally clean, with good quality linen and good lighting. Reading lights by the bed were a bonus. The beds were incredibly comfortable with a choice of pillow heights. Blackput curtains for those that require them. The bathrooms were a good size and with nice towels. Toiletries and courtesy packs were all recyclable l, as were the water containers (complimentary) so it was very nice to see a hotel make this extra effort for the environment.

Absolutely amazing location! Really nice set up of the hotel, rooms were spacious and modern and comfortable. Really nice breakfast with a great choice of everything what you can think of. Reception seemed to be staffed 24 hours and place was overall very clean especially bathrooms.

The hotel was really impressive, right on a pedestrian street in the heart of Madrid, just a five-minute walk from the Plaza Puerta del Sol. It's super easy to walk everywhere from there. The staff were a pleasure to deal with and the rooms were modern, spacious and had new fittings. We were there in December and the room temperature was perfect. It was quiet and comfortable to be in.

The location was great, the staff was amazing, the room was a little small but very clean. I will be back if I have for sure. Thanks so much